Denied access to Clusters or Pipelines

Symptoms

Unexpectedly denied access to cluster or pipeline, when in the appropriate role.

Cause

You are not in a team with access. Roles are not the same as teams.

Solution

• Ensure you are on the right Team.
• To add a user to a team:
  1. With an Administrative user, go to Account Settings
  2. Click "Teams" and select the appropriate team
  3. In the upper-right corner, select "Invite to Team"
  4. Type in the team member's username and add them.
• Ensure your team has the correct permissions.
• To change permissions:
  1. With an Administrative user, go to Account Settings
  2. Click "Permissions"
  3. You may now modify your teams to your needs

Notes Teams are what controls your access to pipelines and clusters. For example, if you are listed as a “user” for your role, but you’re not in the “users” team, you won’t have access to the pipelines available only to users.

• Roles refer to access to the billing, integrations, and team-managing views. This should be limited to only those that need them.
• Teams refer to what access you have in terms of pipelines and clusters.